Refund policy

Cancellation & Refund Policy
Last updated on 29-12-2024 14:06:40

BNV Naturals believes in helping its customers as much as possible and has a liberal cancellation policy.

Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. 
• However, the cancellation request may not be entertained if the orders have been communicated and we have initiated the process of shipping them.
• BNV Naturals accepts returns requests for items like oils etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good or unhappy with the product.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
• The request will, however, be entertained once the merchant has checked and determined the same at his end. This should be reported within 7 Days days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of any Refunds approved by the BNV Naturals, it’ll take 3-5 Days days for the refund to be processed to the end customer.